FAQs

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FAQs •

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What we create?

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At The Paper Vector, we create bespoke digital illustrations from your photos, as well as custom creative services including animation, logo design, commissioned artwork, and small-batch screen printing.

Our work can capture homes, wedding venues, couples, pets, special moments, or meaningful places — all turned into unique, handcrafted pieces.

What services we offer?

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We offer a range of creative services:

  • Bespoke illustrations (from your photos)

  • Collage artworks

  • 2D animation services

  • Logo and branding design

  • Commissioned/custom artwork

  • Small-batch screen printing (ideal for limited runs, events, or small brands)

What illustration styles we offer?

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We offer a variety of artistic styles including: Pencil sketch, watercolour, pastel, marker-style illustrations. You can choose the style that best fits your vision.

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What kind of photos should I send?

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Please send high-quality, clear images. Blurry or low-resolution photos can affect the final result.

For collages, upload multiple images and let us know the order you’d like them arranged.

How does payment work?

How long does it take?

Can I order a custom piece as a gift?

Do you offer printing and framing?

Do you work with international clients?

Can I request changes?

Can I cancel my order?

Still have a question?

Once you submit your order, we’ll review your request and send you an invoice. You can pay using:

  • Bank transfer (NZ)

  • International transfer

  • Debit or credit card

We begin your project once payment is received.

Timeframes vary depending on the service:

  • Illustrations: [1 -3 days]

  • Collages: [2 - 4 days]

  • Logo design / commissions: [2 - 4 weeks]

  • Animation projects: timelines confirmed per project

  • Screen printing: depends on batch size and complexity

We’ll confirm timing when we send your invoice.

Yes! Our illustrations and custom artworks make meaningful, unique gifts. We can ship directly to the recipient and exclude pricing upon request.

Yes, you can choose:

  • Printed artwork

  • Framed artwork

All framed pieces include a clean white internal mount (see product photos for reference).

For bespoke illustrations and screen printing, we currently work within New Zealand only.

For design and animation services, we’re happy to work with clients internationally.

If you’re unsure about your project, feel free to get in touch and we’ll be happy to help.

For bespoke illustrations, we carefully create each piece based on the photos and details you provide. Because of this, changes are generally not offered once the order has been confirmed and payment has been made. We recommend taking a moment to review your images and notes before submitting your order to ensure everything is just right.

For larger services such as logo design, animation, and screen printing, revisions are included as part of the process. The number of revisions may vary depending on the scope and complexity of the project.

If you’re unsure at any stage, feel free to get in touch — we’re always happy to help and want you to feel confident in the final result.

As all work is custom-made, cancellations are only possible before work begins.

Feel free to get in touch via our contact form or email — we’d love to hear about your idea.